At Cuvaison, we are committed to crafting the best wines possible. With that, we are proud to offer a full satisfaction guarantee on all of the wines you purchase from us. Please contact our club team if your wine arrives damaged or you are not 100% satisfied with the product you received. You can reach us at (800) 253-9463. Please note that we will happily replace any wines purchased directly from the winery, given that they are still available. If the wine is sold out your wine may be replaced with the most recent vintage of a wine of equal value at the time of purchase. In rare instances, we reserve the right to deny our return policy to customers who we suspect are attempting to abuse the policy.